Refund Policy

Our Commitment to You

Our IPTV subscription service at iScreenHD IPTV comes with a quality promise. The refund policy establishes clear guidelines to ensure equitable treatment for all users.

Refund Eligibility

Full or partial refunds are possible under these circumstances:

  • Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
  • Duplicate Payments: Accidental duplicate charge for the same subscription period.
  • Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

These are the required steps for submitting a refund request:

  1. Contact our support team via WhatsApp at Contact us via WhatsApp.
  2. Use the subject line: "Refund Request".
  3. Include your full name, the email address used for your subscription, and the reason for your request.

Sample Refund Request Message

What We Need to Process Your Refund

  • Account email used at checkout
  • Order/transaction ID from {Payment Gateway Name}
  • Brief reason and steps already tried with support
  • Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

  • 0–3 business days Case review by support team
  • Same day after approval Refund initiated to your original method ({Payment Gateway 1} / {Payment Gateway 2})
  • 5–10 business days Funds appear depending on bank/card issuer

We'll send you email notifications at every stage. Processing times might be longer on weekends or holidays.

Exceptions (When Refunds Are Not Provided)

The following situations do not qualify for refunds:

  • You are unhappy with the channel list or content provided.
  • Your internet connection is too slow or unstable to stream content.
  • You have violated our Terms of Service (e.g., account sharing).
  • You are facing geo-blocking issues in your country that are beyond our control.

How to Avoid Refund Requests

  • Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
  • Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
  • Use Setup Guides: Follow our step by step Installation page.
  • Ask Support First: Most issues are solved in minutes via WhatsApp.

Frequently Asked Questions (FAQ)

Approved refunds are completed within 3 working days, but the money may take 5-10 business days to appear in your account, depending on your financial institution.

Typically, we don't offer refunds for changed decisions after the first 7 days. We recommend examining our features and addressing any queries prior to signing up.

Subscriptions renew automatically. In case you miss canceling before the renewal date, contact us without delay. Each renewal refund request is reviewed separately.